Last updated: July 26, 2026
Crewmark provides immediate access to proprietary B2B operational software upon activation. Due to the digital nature of our service, all payments processed by Lemon Squeezy are strictly non-refundable. We do not provide refunds or prorated credits for partial billing cycles or unused accounts.
Immediate Upgrades: Adding crew seats during an active billing cycle takes effect immediately. The additional seat cost is prorated for the remainder of the current billing period and charged upfront.
End-of-Cycle Downgrades: Removing crew seats during an active billing cycle does not trigger immediate refunds or partial credits. The seat will remain active and available for use until the end of the current paid billing cycle, and the lower seat count will take effect on the next renewal date.
You may cancel your Crewmark subscription at any time within your account billing portal. Upon cancellation, your account remains active until the end of the current billing cycle, after which you will not be charged again.
If you have billing inquiries or discrepancies, please contact support@getcrewmark.com prior to initiating chargebacks with your payment provider.